New Notification Setup Guide

Prerequisites

Your organisation needs to be already integrated into Mailbox/Pósthólf

Hnipp notification templates

A Hnipp notification template is a reusable resource for sending notifications to users, the template is cross-channel, so the message stays the same across web/app, push and email.

Title = 35 chars Body = 100 chars Internal body = 256 chars

A Hnipp notification consists of:

• Title (35 chars): a short and simple descriptive text giving context

• External Body (100 chars): a required description that must not contain any sensitive/private information, can be seen in external clients like email and outside app notifications and in internal clients if Internal Body is not provided

• Internal Body (256 chars): an optional description that might contain sensitive/private information, can only be seen in internal clients behind login in website and app

• Click Action Url: An optional universal link that sends the user into a deeper context are in web or app related to the message

Hnipp template variables

The templates are reusable, multi-lingual and can be injected with context specific variables, such as sender, recipient or context specific values

example template

Title: Nýtt skjal á Ísland.is
External Body: {{organization}} hefur sent þér nýtt skjal í pósthólfið þitt á Ísland.is
Internal Body: {{organization}} hefur sent þér nýtt skjal: {{documentName}}
Click Action Url: https://island.is/minarsidur/postholf/{{documentId}}

becomes:

Title: Nýtt skjal á Ísland.is
External Body: Fjársýslan hefur sent þér nýtt skjal í pósthólfið þitt á Ísland.is
Internal Body: Fjársýslan hefur sent þér nýtt skjal: 500.000 kr inneign tilbúin til útborgunar
Click Action Url: https://island.is/minarsidur/postholf/some-unique-document-id

Note in the example how the Internal Body contains user specific information while the External Body does not.

How to setup a new Hnipp notification template

Create and publish

Get in touch with a Stafrænt Ísland contact to create and publish a new Hnipp notification template in the CMS.

Preview and test

Preview and test the notification by sending a test message to a test user via Mailbox/Pósthólf-API using the new hnipp notification template in the development environment. In the example request below the Hnipp notification template is referred via the templateId property and if the template uses dynamic arguments those are provided in the templateArguments property

POST /api/v1/notifications
[
    {
        "kennitala": "0000000000",
        "senderKennitala": "0000000000",
        "templateId": "HNIPP.EXAMPLE.TEMPLATE",
        "templateArguments": {
            "salutation": "Hello world!" 
        },
        "publicationDate": "2023-04-19T14:50:04.4545645+00:00"
    }
]

Verify Hnipp notification template message on all channels

Once a test message is sent verify the following for all supported languages:

• in-Website notification

  • message appears and looks correct under notification bell

  • clicking on the message performs the desired action

• in-App notification

  • message appears and looks correct under notification bell

  • clicking on the message performs the desired action

• Push notification

  • message is delivered and looks correct on the OS screen of a real test device NB. Test with a real device for actual results. Preferably both iOS and Android

  • clicking on the message opens the island.is app and performs the desired action

• Email notification

  • message looks correct in an email sent to a test user's email client

  • clicking on the message opens the island.is website and performs the desired action

Well done!

Once a Hnipp notification template is set up and verified it is ready for mass-use on production.